Custom and flash sale items are always FINAL SALE, no exceptions.
If you wish to cancel an order, you must contact me within 48 hours.
We offer full refunds on standard designs; this does not include any custom birthstone rings, birthstone and charm bracelets or necklaces. If you wish to return or exchange, please contact us as soon as possible. Items must be returned within 7 days of delivery and buyer is responsible for return shipping costs. The items returned must include the original packaging (box) and be unworn/undamaged. The refund will be processed within 48 hours once the item is received and verified undamaged. Please contact me if you are dissatisfied in any way, I promise to do what I can to ensure you are happy with your purchase.
Rings cannot be resized due to the way they are formed. Due to the varying ring measuring tools, and the handmade process, it can be expected to have rings vary by a quarter of a size.
If you purchased a standard design, or a design left in copper, I am happy to either exchange for the proper size, or remedy your current copper design to fit as needed.
DO YOU OFFER A WARRANTY?
Yes, we do. We offer a 30 day warranty on all chains, clasps, jump rings, and plating.
Due to the nature of the stones, raw and natural, we do not offer a guarantee on the gemstones. Some gemstones and crystals are more fragile than others so be careful when wearing them. Even dropping them could cause damage and a single stone cannot be replaced in a design due to the way they are formed. An entire new item would need to be made.
If you have ANY issues with your items, please contact us right away so we can work out an agreement to remedy the problem.